FAQs
Frequently Asked Questions
Shipping Information
Q: Do you ship outside the United States?
A: Currently only ship within the 50 U.S. states and do not offer international shipping.
Q: What are the shipping charges?
A: We charge a $6 flat rate for Standard Shipping on orders under $60 and $12 flat rate for Express Shipping for all orders. Orders over $60 ship free with standard delivery.
Q: Which shipping service do you use, and how long does delivery take?
A: We ship via USPS Standard, which typically arrives in 4–7 business days after your order is shipped. For Express Shipping, we use USPS Priority Mail, which usually arrives in 1–3 business days once shipped.
Customer Satisfaction Commitment
Q: What is your return policy?
A: If you’re not satisfied with your purchase, returns are accepted within 15 days, provided the item is in its original condition.
Q: What should I do if my item arrives damaged?
A: If your item arrives damaged, please email us with photos of the item, so we can make it right. We will either replace it or issue a refund.
Q: Who covers return shipping costs?
A: The customer is responsible for return shipping charges.
Explore Our Collections
Q: What collections does RAS Collections offer?
A: We feature three major collections — Sterling Silver Jewelry, Costume Jewelry, and Accessories. Each line includes limited, exclusive pieces to offer a boutique-style shopping experience.
Q: What makes your Sterling Silver Jewelry special?
A: Our 92.5 sterling silver jewelry is handcrafted by skilled artisans. The collection includes plain silver pieces and intricate designs adorned with semi-precious cabochon and cut stones.
Q: What materials are used in your Costume Jewelry collection?
A: Costume pieces are made from high-quality alloys, steel, brass, beads, and stones, ensuring durability and style.
Q: Do you sell accessories?
A: Yes, we offer an elegant selection of shawls, scarves, clutches, handbags and handbag charms/keychains that complement our jewelry collections.
Contact Information
Q: How can I reach RAS Collections?
A: You can contact us via:
📧 Email: support@rascollections.com
📞 Phone: 443-345-8972