FAQs
Frequently Asked Questions
Shipping Information
Q: Do you ship outside the United States?
A: Currently only ship within the 50 U.S. states and do not offer international shipping.
Q: What are the shipping charges?
A: We charge a flat shipping fee of $5 for all orders under $50. Orders over $50 qualify for free shipping.
Q: Which shipping service do you use, and how long does delivery take?
A: We use standard USPS shipping, which typically takes 5–7 business days once your product has been shipped.
Customer Satisfaction Commitment
Q: What is your return policy?
A: If you’re not satisfied with your purchase, returns are accepted within 15 days, provided the item is in its original condition.
Q: What should I do if my item arrives damaged?
A: If your item arrives damaged, please email us with photos of the item, so we can make it right. We will either replace it or issue a refund.
Q: Who covers return shipping costs?
A: The customer is responsible for return shipping charges.
Explore Our Collections
Q: What collections does RAS Collections offer?
A: We feature three major collections — Sterling Silver Jewelry, Costume Jewelry, and Accessories. Each line includes limited, exclusive pieces to offer a boutique-style shopping experience.
Q: What makes your Sterling Silver Jewelry special?
A: Our 92.5 sterling silver jewelry is handcrafted by skilled artisans. The collection includes plain silver pieces and intricate designs adorned with semi-precious cabochon and cut stones.
Q: What materials are used in your Costume Jewelry collection?
A: Costume pieces are made from high-quality alloys, steel, brass, beads, and stones, ensuring durability and style.
Q: Do you sell accessories?
A: Yes, we offer an elegant selection of shawls, scarves, clutches, handbags and handbag charms/keychains that complement our jewelry collections.
Contact Information
Q: How can I reach RAS Collections?
A: You can contact us via:
📧 Email: support@rascollections.com
📞 Phone: 443-345-8972